Privacy policy

 17/09/2019

 

PRIVACY POLICY

 

This Privacy Policy applies to all of the client’s dealings and governs data collection and its usage. By using Averland travel websites and services the client consents to the data practices described in this statement.

 

WHAT PERSONALLY IDENTIFIABLE INFORMATION DOES AVERLAND TRAVER COLLECT?

 

Depending on how the client chooses to interact with Averland Travel, Averland Travel collects personally identifiable information to allow us to provide the services as requested. Such information includes:
1. Client’s name, address, date of birth, gender, email address, telephone numbers, postal address, medical and dietary information, passport and travel insurance details
as well as previous outdoor experiences.
2. Details of previous trips or events the client has attended or enquired about
3. Information provided through Averland travel customer surveys
4. The Client’s travel preferences
5. Any additional information collected and provided by the client’s travel agent or other third party websites the client may book Averland Travel trips through.

 

WHY DOES AVERLAND TRAVEL NEED TO COLLECT AND STORE PERSONAL DATA?

 

In order for Averland Travel to provide clients with the best ability to book a tour it needs to collect personal data for correspondence purposes and/or detailed service provision. In any event, Averland Travel is committed to ensuring the information collected and used is appropriate for the purpose and does not constitute an invasion of clients’ privacy. In terms of being contacted for marketing purposes Averland Travel will contact clients for additional consent.

 

HOW DOES AVERLAND TRAVER  PROTECT CLIENT DATA?

 

Averland travel website takes all necessary measures to protect clients ’personal information. Entering confidential information via Averland travel web pages is protected online and offline. If customer confidential information (such as personal information) is required on the registration form, it is encrypted and protected encryption, in order to protect customer information on the Internet, Averland travel makes every effort to protect the same information offline. Access to all client information, not only to the aforementioned confidential information, is limited. The confidential information is accessible only to employees who need them in order to provide the requested services.

 

WHO DOES AVERLAND TRAVEL  SHARE CLIENT INFORMATION WITH?

 

• Averland Travel does not sell or trade any of its collected clients ’personal information.

• Averland Travel is required to share client information with overseas local authorities in order to obtain relevant associations that are required to fulfill the requested booking.

• Averland Travel may share information with external market research companies for research purposes only. They will not be authorized to hold clients ’information for any other purpose.

 

HOW LONG WILL AVERLAND TRAVEL KEEP CLIENTS' PERSONAL INFOMATION?

 

Clients’ personal information provided to Averland Travel will be retained for so long as we have a legitimate interest to inform the client of our services, or until our contractual relationship has terminated, as the case may be. As Averland Travel may use different types of information for different purposes, the applicable retention periods will vary. For instance, client contact details will be retained for a number of years for fulfilling Averland Travel tax related obligations and/or for providing best possible services for future bookings, while payment information will be kept for a shorter period until payment is completed and confirmed.